Shipping policy

  • We offer free standard ground shipping on all orders to the contiguous United States (the lower 48 States).
  • Express shipping is available at a cost, depending on item's weight and delivery address.
  • Yes, we offer international shipping at a cost, depending on item's weight and country of destination. The customer is responsible for import customs taxes and duties.
  • If customer refuses to pay for the import taxes and duties, a refund will not be issued.
UPS, USPS and FedEx - Ground and Express.
  • United States free standard shipping: 1-6 business days depending on the delivery address.
  • United States express shipping: 1-2 business days.
  • International: Normally takes 5-10 days. There might be delay at customs. 
We do not ship to the countries listed below:
  • Belarus
  • Burma (Myanmar)
  • Cote d'Ivoire
  • Democratic Republic of the Congo
  • Iran
  • Iraq
  • Liberia
  • Nigeria
  • North Korea
  • Sierra Leone
  • Sudan
  • Syria
  • Western Balkans
  • Zimbabwe

Returns and exchanges

Customer need to contact Deminuage customer service and request a return authorization number (RMA #) within 30 days of receiving our product. Return instructions will be provided when return request is approved.
In addition to a full refund, we can do a partial refund if a portion of the order is returned.
Refunds will be issued to the original payment method.
Customer is responsible for return shipping cost.

To report missing or damaged items, customer need to contact our customer service within 5 days of the order being delivered. Replacement products will be provided at our cost.