Refund policy

  • How do customers initiate a return or exchange?
Customers need to contact Deminuage customer service and request a return authorization number (RMA #) within 30 days of receiving our package. Return instructions will be provided when the return request is approved. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Customers are responsible for return shipping costs.

 

  • How will customers receive their refunds?

We will notify you when your refund will be processed within 3 business days of receiving your returned product, and a credit will automatically be applied to your credit card or original method of payment. Refunds will be issued to the original payment method. In addition to a full refund, we can do a partial refund if a portion of the order is returned.

 

  • What should customers do if their order is missing or was delivered damaged?

To report missing or damaged items, customers need to contact our customer service within 5 days of the order being delivered. Replacement products will be provided at our cost.

  • Price Match Policy

 Sorry, we don't match the price for:
* Discounts applied in checkout
* Prices that cannot be determined independent of other items, e.g., fees, shipping charges
* Bundle offers, rebates, and coupons
* Prices that require a minimum quantity purchase
* Damaged, used, or refurbished items
* Price errors
* In-store prices
* No price matches for prices shown from November through New Year.